Enhance Customer Relationships and Improve HQ Support Functions

Trade teams within the pharmaceutical industry generally have a fragmented structure with various Trade functions reporting to different parts of the organization. We can help optimize individual functions AND integrate them into a cohesive Trade strategy with the overall goal of improved customer relationships.  

Key Areas

Trade teams

Areas of Focus

  • Structure of Trade support
  • Account management
  • Trade marketing
  • Operations and analytics
  • Customer call center
  • Contract management


  • Detailed comparative analysis of resources, processes, capabilities and organizational strategies with insights and recommendations
  • Stakeholder and staff perspectives on what’s working/what’s not working
  • Insights and recommendations to move your organization forward