Takeda - Patient Services Analytics & Reporting Lead

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Patient Services Analytics & Reporting Lead in our Lexington, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

This position will support the Director of Insights & Analytics in:

  • Patient Services reporting and analytics execution leading to insight generation
  • KPI development and management
  • Data integrity monitoring and support
  • Launch readiness process & tracking for Takeda
  • Patient Services reporting dashboard development and management
  • Participates in advanced analytics initiatives and supports Market research and CI initiatives as needed

Possible areas of support this role will provide to the Patient Services Reporting and Analytics Lead may range from Leading the development of KPIs, tracking tools, Patient Services report templates/process and dashboards.

The position will also support the processing, quality assurance, publication of Patient Services Reports, dashboards and ad-hoc reports. Monitors the accuracy and efficient distribution of Patient Services reports and other intelligence essential to the organization. Recommends revisions to existing reports, or assists in the development of new reporting tools, as needed.

The position may also partner with other functional areas within Takeda in order to stay abreast of other departmental best practices and be able to communicate those offerings to the Patient Services Team.

Will help in identifying business risk, opportunities and performance improvement recommendations for Patient Services. Will support development of actionable insights which drives Patient Services effectiveness and assist in growing the business.

This role will be accountable for providing recommendations on areas that are potential opportunities and risks for Takeda based on solid analysis, data and best practice experiences. This role will need to be able to influence without authority and navigate within a matrix environment.


  • Ability to influence and challenge the business decisions;
  • Ability to influence without authority;
  • Ability to manage multiple tasks/assignments to demanding deadlines with minimal supervision
  • High degree of creativity and innovation in developing new approaches, processes and methodologies
  • Ability to lead projects on behalf of the Patient Engagement & Excellence Team
  • Strong written and verbal communication
  • Strong interpersonal and collaboration skills
  • Comfortable working in a matrix environment
  • High emotional intelligence



  • Sets and clearly articulates a compelling vision for the future that fosters enthusiasm
  • Develops bold strategic plans and crafts pragmatic solutions to implement them
  • Recognizes opportunities and challenges and modifies strategy accordingly
  • Moves easily between addressing current needs and planning for the future
  • Considers marketplace and economic forces and trends in advising and supporting sound business decisions

Decision-making and Autonomy

  • Decides and acts, even when faced with uncertainty
  • Clearly communicates the need for change and is actively responsive to the resistance it can evoke
  • Anticipates and proactively addresses the conflict and ambiguity inherent in change
  • Quickly focuses on the critical issues while prioritizing current work


  • Builds and models a culture of questioning and constructive challenge to foster openness and candid dialogue
  • Listens to and carefully considers others' perspectives, especially to manage and resolve conflict
  • Acts with an understanding and sensitivity to others locally and globally, internally and externally
  • Encourages accountability and responsibility that enables others to act with integrity


  • Generates breakthrough solutions, and enables others to do the same
  • Draws on unexpected or seemingly unrelated ways of thinking
  • Operates from a framework of possibility


  • Builds and improves effective internal systems and processes that align with organizational priorities
  • Builds and fosters effective teams in a matrix organization
  • Considers and addresses business and development needs


  • Bachelor Degree or equivalent in Health Sciences or related discipline/Business Administration. MBA/M.Sc./Pharm.D. an asset
  • Recommended 7+ years of experience in the pharmaceutical or biotech industry 3-5 years of experience in advanced analytics
  • Experience in project management across a range of functions, seniority, and geography
  • Experience Conducting Market Research and/or Competitive Intelligence
  • Forecasting experience preferred

Notice to Employment/Recruitment Agents

Employment/Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda's Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment/Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment/Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law - Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.


If you are interested in this position, please forward your resume  to staffing@tgas.com.