Argenx - Head of Field Operations

Purpose of the Role

The Head of Field Operations will build from the ground up and lead the Field Operations function responsible for creating all operational capabilities including people, processes, and systems required to support the launch of company products within the US. The role will collaborate closely with cross-functional leaders, including Marketing, Market Access, Sales, Patient Services, Legal/Compliance, Medical Affairs, IT, Human Resources, and Finance.

Reporting Line

Head of Business Operations

Roles and Responsibilities

  • Build commercial operational capabilities within the US, including the establishment of individual roles and teams, and all processes, and systems required to support Sales, Marketing, Market Access, Patient Services, and Medical Affairs.
  • Establish and manage OGSM plan for the field operations group, reflecting clear alignment with the Commercial organization's goals and objectives. Execute the plan according to timelines and budget
  • Inspire, coach, manage and develop employees to achieve and grow as individuals and a cohesive team
  • Effectively manage multiple external vendor/partner relationships to ensure high quality services, the utmost compliance with the company and industry policies, practices and regulations, and seamless integration with internal processes and teams
  • Build and manage the day to day activities of Field Operations including field force sizing, targeting and segmentation, territory alignment, incentive compensation design and administration, sales analytics/reporting, centralized data acquisition and supplier management, implementation of data quality processes for master data management, field technologies, government reporting, credentialing, field communications, call center management, and fleet and/or reimbursement management.
  • Rigorously assess each commercial capability to determine whether to build from within or outsource and obtain organizational buy-in to recommendations Ø Partner with Business Information Systems (BIS) to make critical decisions on systems capabilities.

Skills and Competencies

  • Highly skilled in influencing cross-functional teams, including interfacing with key internal and external stakeholders and with scientific and commercial teams Ø Excellent interpersonal, oral and written communication skills, confident executive presence, and ability to communicate with the Executive Team
  • Excellent diplomacy and facilitation skills; ability to influence without authority
  • Adaptive and motivated to build and lead while "rolling up their sleeves" to get it done
  • Solid business, planning and budget management acumen
  • Demonstrated experience in outsourcing key commercial operations functions and effectively managing partner relationships
  • High analytical capability with history of leveraging data and analytical techniques to optimize business decisions
  • Ability to motivate and lead teams and have the managerial courage to make and stand by difficult decisions
  • Record of attracting and developing strong talent both internally and externally. Proven ability to grow and develop others
  • Ability to partner with Business Information Systems (BIS) to define systems requirements
  • Good understanding of regulatory and legal requirements to pharmaceutical commercial operations

Education, Experience and Qualification

  • BA or BS, MBA Preferred
  • Minimum of 10 years of experience in commercial functions within the biopharmaceutical industry including commercial operations
  • Experience preparing for a blockbuster launch
  • Familiarity with leading pharma industry commercial vendors
  • Experience designing and building out a commercial functions

If you are interested in this position, please forward your resume to